Shipping policy

Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays) after receiving your order confirmation email.

During periods of high demand, processing times may be slightly extended.

 

Shipping Time Estimates

Delivery times vary depending on destination and logistics conditions.

Estimated delivery time:
 • 4–20 business days for most international destinations

Please note that these are estimated timeframes and are not guaranteed.

 

Delays

Shipping delays may occur due to:
 • Customs clearance procedures
 • Carrier disruptions
 • High seasonal demand
 • Weather conditions
 • Events beyond our control

We are not responsible for delays once the order has been dispatched.

 

Tracking Information

When available, tracking details will be provided once your order has shipped.

Please allow several days for tracking information to update after dispatch.

 

Customs, Duties & Taxes

Customers are responsible for any customs duties, import taxes, or local fees that may apply in their country.

We are not responsible for delays caused by customs authorities.

 

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

 

Lost or Stolen Packages

If tracking shows that your package has been delivered, we are not responsible for lost or stolen packages.

If your package is significantly delayed, please contact us and we will assist in initiating a carrier investigation.

 

Separate Shipments

In some cases, items in the same order may be shipped separately to ensure faster delivery.

 

Contact

If you have any questions regarding shipping, please contact us at:

Email: info@hafo.co.uk