FAQ

1. How long does shipping take?

Orders are typically processed within 1–5 business days.

Estimated delivery time is usually between 7–20 business days, depending on your location.

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high seasonal demand.

 

2. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Please allow 3–5 business days for tracking updates to appear after dispatch.

 

3. Why hasn’t my tracking updated yet?

Tracking updates may take a few days to appear after shipment.

In some cases, tracking information only updates once the package reaches your country.

If your tracking has not updated after several days, please contact us and we will assist you.

 

4. Can I cancel my order?

Orders can only be cancelled within a limited time after purchase.

If your order has already been processed or shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you wish to request a cancellation.

 

5. What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos of the issue.

We will review the case and provide an appropriate resolution.

 

6. Do you ship internationally?

Yes, we ship to most countries worldwide.

Shipping times and availability may vary depending on your location.

 

7. Will I have to pay customs fees?

Depending on your country, customs duties or import taxes may apply. These charges are determined by your local authorities and are the responsibility of the customer.

 

8. Why did I receive my items in separate packages?

To ensure faster delivery, items from the same order may be shipped separately from different warehouses.

 

9. What should I do if my package is delayed?

Occasional delays may occur due to customs, weather conditions, or carrier disruptions.

If your order exceeds the estimated delivery timeframe, please contact us and we will assist you.

 

10. How can I contact customer support?

You can reach our support team at:

Email: info@hafo.co.uk

Please include your order number in your message so we can assist you more efficiently.